Shipping Policy

After payment confirmation and applicable order verification, orders are normally processed within 2–4 business days.

During holidays, promotional events, or periods of unusually high order volume, processing may require up to 5 business days.

For supported United States destinations, estimated carrier transit time is generally 10–15 business days after dispatch.

The estimated total time from placing an order to delivery therefore includes both order processing and carrier transit time.

Available shipping methods and applicable shipping charges are calculated and displayed during checkout before payment is completed.

Depending on inventory availability, product location, and destination, orders may be fulfilled from our facilities or designated fulfillment partners.

The shipping origin shown on a parcel may therefore differ from our registered business address.

After an order is dispatched and tracking becomes available, a shipment or tracking confirmation containing the available tracking information will normally be sent to the email address provided during checkout.

Please allow additional time after a package is handed to the carrier for tracking information to appear or update.

Please review your name, delivery address, and contact information carefully before submitting your order.

If you discover an error after ordering, contact service@avelmaris.com as soon as possible. We will make reasonable efforts to assist before fulfillment, but changes cannot be guaranteed after processing has started.

An incorrect, incomplete, or undeliverable address may result in delay, return, or additional shipping before an order can be sent again.

Availability to P.O. boxes, APO/FPO addresses, U.S. territories, or certain remote destinations depends on the shipping methods and carrier networks available.

If no shipping option appears during checkout, we may be unable to deliver to that destination.

Carrier tracking may occasionally take additional time to update. Delays may result from carrier processing, weather, transportation conditions, fulfillment activity, or temporary scanning delays.

If tracking remains inactive for an unusual period, please contact customer support with your order number.

If a shipment appears to have been lost while in transit, please contact customer support with your order number.

We may review the shipment circumstances with the applicable carrier or fulfillment partner before determining the appropriate resolution.

If tracking shows “Delivered” but you cannot locate the package, please check the delivery area, mailbox, household members, building reception, neighbors, and any safe delivery location.

If the package still cannot be located, contact customer support so the available shipment information can be reviewed.

Because Avelmaris™ sells practical hardware, compact tools, accessories, and utility products, packaging and protective materials may vary by item depending on size, weight, and product characteristics.

Please provide:

• Your order number.
• A clear description of the issue.
• Clear photographs or videos showing the item and problem.
• Photographs of the exterior packaging and shipping label where appropriate.

If delivery is offered outside the United States, international shipments may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination government, customs authority, carrier, or broker.

Such charges are separate from applicable shipping charges shown by Avelmaris™ unless expressly stated otherwise.